Established in 1981, Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income households pay their energy bill, by providing a direct grant payment to an eligible client’s utility or heating provider to help offset the cost of heating their home.
Q. How do I get assistance with my electric, fuel or firewood costs?
A. Complete all pages of an application packet, provide all supporting documents as stated in the packet, and mail it to GNC’s HEAP Department.
Q. What documentation do I need to provide?
A. Instructions are provided in the application packet. Click the following links to view and / or print out the application packet:
Page 1 and 2 Instruction Sheets
Page 4 Energy Intake Form English
Page 4 Energy Intake Form Spanish
Page 8 Energy Education Pamphlet Receipt Form
Q. How often can I apply for assistance?
A. Once each calendar year with one form of energy.
Q. Do I need to continue making payments on my bill?
A. You are still responsible for making your normal monthly payments to Pacific Power or your fuel providers.
Q. How do I obtain delivery of my fuel once I am approved?
A. Once you receive your approval letter from GNC you will need to coordinate delivery of your fuel with your vendor.
Q. What firewood provider can I use?
A. You can select an approved supplier from our list.
Q. What do I do if I receive a shut off notice?
A. You must complete an application and once it is processed our office will call in a pledge on your behalf. You will receive a letter from GNC detailing the action taken once your application is approved.
Q. Do I need to wait to have a shut off notice before I apply for assistance?
A. You should apply for assistance before you receive a shut off notice to allow for processing time of your application and to avoid service interruption.
